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  Life Size Greetings :: Policies

  Policies

Shipping, Security & Privacy Policies

Life Size Greetings' Ordering Security ensures that your credit card information is safe and your privacy is respected. We protect your shopping experience by: Utilizing SSL Technology by hosting our site on our secure servers and maintaining secure site status with a security industry leader, and allowing you to opt out of any online or traditional telemarketing efforts. We collect information so we can best meet your needs and can notify you of offers that may be of interest. We firmly believe it's your right to know what information we collect, how we use it, and what your options are. Below you can find more detailed information about online security, information collection and use, and how to contact us.

Our preferred shipping carrier is FexEx
At Lifesize Greetings we include shipping in your price unlike other companies who bait you with a low price and then add on shipping and other hidden charges. Please note we can not ship any products to a P.O. Box

How do you provide shipping so inexpensively?
With our affiliation with Goin' Postal we can ship our products at a fraction of the cost of the competition as Goin' Postal is an authorized ship center for both UPS, FedEx, as well as DHL. Visit Goin' Postal's website at www.goinpostal.com and find a location near you. You may also want to check out a Goin' Postal franchise opportunity as they offer all the benefits of a UPS store franchise, a Pak Mail franchise, or Postal Annex Franchise without the massive initial investment.

How much is shipping to a destination in the Continental U.S.?
Ground shipping is included in your price to reduce your cost. Ground shipping using FedEx is usually 2-7 business days for our custom weather resistant stand-ups in the continental US (Hawaii & Alaska pays additional shipping). Should you need a faster shipping option, you may choose to upgrade your delivery on the order form to overnight or second day express delivery.

Stand-ups larger than 72" x 27" in size, or multi-piece orders (several stand-ups headed to the same location) may need to be shipped via FREIGHT. Freight charges are NOT INCLUDED in the base price of the stand-up. Only FedEx shipping is included in that price. However you can choose the carrier of your choice and any additional cost must be paid by the customer.

Freight carriers generally will guarantee a specific pick-up date or a specific delivery date unlike other shipping carriers.While we will ship the items on time there are no guarantees that they will not be delays in receiving your item.  There will be no refunds due to delays in shipping from our express carriers.  Keep this in mind when placing orders that are time sensitive.

How are the stand-ups packaged?
All of our custom stand-ups are boxed and shipped flat. They require NO ASSEMBLY when received. All that is necessary is to stand it up and unfold the easel and fasten the Velcro strips.

What if I'm local?
You are welcome to stop by and place your order directly at Lifesize Greetings or to pick up your custom Life Size Greetings upon completion at our manufacturing facility.

How long will it take to get my custom stand-up?
This varies. Our average turnaround time is approximately 3-5 business days, and THEN your item is shipped via ground shipping (included in the price of your custom stand-up). However, at busy times of the year such as from October-March, the turnaround time can be a tad longer. If you would like to upgrade your shipping to express just give us a call at 866-937-4974 and we will be happy to provide you with a quote.

What if my purchase is damaged when I get it?
Our 100% Satisfaction guarantee covers all purchases for 48 hours from the date of receipt. Damages: Should your item be damaged when you receive it, call us IMMEDIATELY. We will need photographs of the damage by email. Once we have determined the cause of the problem, we will reship the item and we will place a claim with the carrier. They may come to inspect and reclaim the item, so it is important that you KEEP ALL PACKAGING MATERIALS. If the shipping company damages, loses, or doesn't get the stand-up there in one piece, then we will replace it and will place the claim, but in that eventuality we can't guarantee that the remade/replacement stand-up will arrive on the exact initial date desired.

What Keeps My Credit Card Safe?
At Life Size Greetings, whenever you provide any personal information (e.g. when making a purchase) we encrypt it so that no one can read it while it is being transmitted over the Internet. At this time, all information (such as your name and address) is safely stored behind a firewall. A firewall is a set of related programs that protects your information from users from other networks. We store this type of information so that you do not have to re-enter it each time you make a purchase or log in.

Is My Personal Information Safe?
Yes, any personal information that you submit to the site will remain safe and secure.

How Can I Be Removed From Life Size Greetings Customer and Mailing Lists?
We will never send you any unsolicited mail of ANY kind. If you would like to be removed from our customer database after your order is completed, just send us an email to remove@lifesizegreetings.com and include your name and customer number.

 
 
 
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